At Gramade, we aim to provide a smooth shopping experience. This policy outlines how we handle deliveries and returns.

1. Delivery Information

1.1 Delivery Locations
We deliver across the United Kingdom only.

1.2 Delivery Times

• Orders are processed within 1 business days.
• Standard delivery takes 3-5 business days after dispatch, depending on your location.

You will receive a tracking number via email once your order is dispatched.

1.3 Delivery Charges

• Delivery fees are calculated at checkout based on your location and order size.
• Free delivery may be available for orders over a certain amount, which will be displayed at checkout.

1.4 Missed Deliveries
If you are unavailable to receive the delivery, the courier will leave a card with instructions for rescheduling or collection from a local depot.

2. Returns Information

2.1 Eligibility for Returns
You can return any item within 14 days of receiving it if:

• The item is unused,
• It’s in its original packaging, and
• It’s in the same condition as when received.

Please note that some items, such as opened or used products, and gift cards, are non-returnable.

2.2 How to Return an Item
To initiate a return, contact us at support@gramade.co.uk with your order details. We’ll provide instructions on how to return the item.

2.3 Return Shipping Costs

• Return shipping is the customer’s responsibility unless the product is faulty or we made an error with your order.
• Shipping costs are non-refundable.

2.4 Refund Process
Once we receive and inspect the returned item, we will notify you via email. If approved, your refund will be processed and credited to your original payment method within 5-7 business days.

2.5 Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please email us at support@gramade.co.uk.

3. Contact Us

For any questions about delivery or returns, feel free to contact us:

Email: support@gramade.co.uk
Address: Wardley IE, Manchester, Holloway Drive, Manchester, M28 2NY