Refunds Policy

At Gramade, we want you to be happy with your purchase. If you’re not satisfied, we offer a straightforward refund process. Please read the following policy for returning products and receiving refunds.

1. Returns

1.1 Eligibility for Returns:
You can return any product within 14 days of receiving your order as long as it is:

Unused,
In its original packaging, and
In the same condition as when you received it.

1.2 Non-returnable Items:
Certain items cannot be returned, including:

Opened or used products,
Gift cards,
Downloadable software.

2. How to Start a Return

2.1 To initiate a return, contact us at support@gramade.co.uk with your order number and details about the product you wish to return.
2.2 Once we approve your return, we’ll provide instructions on how to send the item back.

3. Shipping Costs

3.1 Customer Responsibility:
You are responsible for paying the shipping costs for returning the item. Shipping fees are non-refundable unless the return is due to a defect or an error on our part.

3.2 Return Shipping Address:
Please return the item to Wardley IE, Manchester, Holloway Drive, Manchester, M28 2NY.

4. Refunds

4.1 Processing Your Refund:
Once we receive and inspect your returned item, we will notify you via email. If the return is approved, we will process your refund within 5-7 business days.

4.2 Refund Method:
Refunds will be issued back to your original payment method. Depending on your bank or payment provider, the refund may take additional time to appear in your account.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product, contact us at support@gramade.co.uk.

6. Late or Missing Refunds

If you haven’t received your refund within the expected time frame:

Check your bank account again.
Contact your credit card company or bank; there might be processing delays.
If you’ve done all this and still haven’t received your refund, please contact us at support@gramade.co.uk.

7. Contact Us

For any questions about our Refunds Policy, feel free to reach out to us:

Email: support@gramade.co.uk
Address: Wardley IE, Manchester, Holloway Drive, Manchester, M28 2NY